** Updated 03.06.2020 **
As our global communities continue to feel the impact of COVID-19 (coronavirus), we feel it is important to share what we are doing at TabTimer to navigate this evolving situation.
At TabTimer, the health and well being of our customers and employees is paramount. We are maintaining our level of service and taking precautions to ensure the health and safety of our employees during the current coronavirus outbreak.
Our staff currently work in a home environment setting and follow good hygiene and social distancing practices, as advised by the Department of Health. Our staff are of good health, have not travelled overseas recently, and have not been exposed to any identified cases that we are aware of. While the safety of our employees, and service to our customers remain our top priorities, regular business operations continue at TabTimer. Customers can expect the same level of service they are accustomed to, and we remain committed to providing valuable TabTimer devices to customers around Australia and across the globe in a timely fashion.
Currently, regular business operations and dispatch of products continues daily. Our shipping partners and carriers are still operating and are able to get shipments into and around Australia. Australia Post has reported some delays, caused by the uplift in parcels, and reductions in air freight capacity, particularly with Express Post service.
The World Health Organisation (WHO) and Centers for Disease Control and Prevention (CDC) confirm that it's safe to handle and receive packages, as catching the COVID-19 virus from shipping materials is unlikely. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low (source; WHO Q&A page). Currently there is no evidence to support transmission of COVID-19 associated with imported goods (source; CDC Q&A page). We are monitoring the situation, and will provide updates via this page should any changes occur to our operations.
Most products are in stock. These will be dispatched within 24-48 hours of receiving an order. Some of our most popular items are out of stock. If this is the case, then this is indicated on the individual product pages. Some items are currently in transit. The ETA provided on each product page is up to date and will be updated as we know more. We will ensure that any orders placed are fulfilled as soon as possible once stock arrives.
We use Australia Post to deliver our packages. Australia Post has reported some delays, caused by the uplift in parcels, and reductions in air freight capacity, particularly with Express Post service. A few local post offices are closed, but the majority and specifically our business hub where we dispatch from remain open. Australia Post is providing domestic updates on their Australia Post Domestic Deliveries coronavirus update page. Delivery to overseas destinations may be impacted. Please check the Australia Post International Deliveries coronavirus update page for details.
NDIS orders can be processed by providing the information required as listed on our NDIS Funding Page and DVA orders can be placed through main contracted suppliers or via a prior approval process as shown on our DVA Funding Page.
Please let us know if you have a specific enquiry or question. We are just an email or phone call away, or you can use our chat box on our website.
Stay safe and healthy in these uncertain times.
Best of health
Managing Director and Chief Timekeeper
TabTimer Pty Ltd
helping to keep people on-time