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Feedback/Complaints

Feedback/Complaints

Feedback/Complaints

We try out utmost to provide good products and exceptional service to our customers.  However, sometimes things may not meet expectations.

From time to time we will send customers survey requests and invitations to provide product ratings.  If you have purchased something recently you will receive an email 30 days after you placed an order, inviting you to provide a product rating or review.  It's important to let us know what you think so that we can improve our products and services.

If you have general feedback, or to make a formal complaint about TabTimer products or services, you can let us know at any time.

Your family or friends can talk to us on your behalf.  We will need to know; who is involved, what you are not happy about, what you want to happen, and some information about you.  With this information, we will work with you, or your contact person, to help resolve your complaint. 

If you need an urgent resolution, we recommend that you call us on 1300 822 846.

Even if you're not sure if you want to make a complaint yet, we can provide advice and information to help you decide what you want to do.

There are many ways to provide feedback or to make a complaint about TabTimer;

  • Call us on 1300 822 846
  • Fill out the online Feedback and Complaint Form on the link below
  • Use the links in the email we send you 30 days after your purchase 
  • Mail or email the Feedback and Complaints Form to info@tabtimer.com.au
  • Use TTY on 133 677 then ask for TabTimer on 0407 407 687
  • Use National Relay Service and ask for TabTimer on 0407 407 687
  • Use an interpreter

To complete the online Feedback / Complaint click the link below.

 

 

If you are unhappy with the resolution we offer you and you are an NDIS Participant, you can contact the NDIS Commission on 1800 035 544 or online at www.ndiscommission.gov.au

Please let us know if you need some support to be able to do this.

 

 


04._TabTimer_Feedback_and_Complaints_Form.pdf