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Home Products GPS Watches & Pendants mCareWatch MW241 GPS location tracker smart watch, emergency alarm and mobile phone
mCareWatch MW241 GPS location tracker smart watch, emergency alarm and mobile phone
Product no.: TTW-MCW-MW241-NOPLAN (Plan: No SIM Card)
mCareWatch MW241 - GPS location tracker smart watch, emergency alarm and mobile phone.
By purchasing the mCareWatch-241, you are not only getting Australia’s number one (CHOICE reviewed) 4G SIM-enabled personal emergency smart watch, but also the peace of mind knowing your loved one is wearing the watch that can contact you anytime and call for help when required.
The new mCareWatch-241 is a 4G-SIM enabled award winning personal emergency alarm smartwatch. With the most recent upgrades, this version of the mCareWatch is bound to deliver on all your care needs whether for the elderly, people with disability or personal safety.
Building on feedback from customers, this new model comes with an improved battery life (up to 3 days), it’s smaller in size and comes in 2 colours – black and white – with interchangeable watch bands.
The mCareWatch-241 is connected to the ConnectiveCare® software platform, which is 100% owned, managed and maintained by the team at mCare Digital. Your personal information therefore is protected and safe.
Your device will be programed, set up, and activated prior to shipping. This way taking the guess work out of ‘getting started’ with the watch arriving ready to use.
Everybody deserves to live their potential regardless of their limitations.
The mCareWatch personal alarm has been successfully integrated into lives of families with disabled children and young adults, dementia patients and adults who acquired a disability later in life.
As a registered NDIS provider, we’ve helped thousands of people with disability live a fulfilling life.
In addition, the mCareWatch has been supporting the elderly live independently and with confidence knowing they have access to loved ones and emergency services when required.
All devices are pre-set with the SOS contacts, a SIM card is pre-installed and device is ready to use.
How will that benefit me?
No need for carers to pre-set contacts, install SIM card and add credit. Device is ready to use and will operate as required with no need to monitor SIM card credit nor setup SOS contacts by sending SMS commands which may compromise your security and personal data.
Every watch includes an easy-to-use Magnetic Recharger base, USB cable and power adaptor.
How will that benefit me?
Simple, quick, and easy to charge will ensure the wearer or carer will have no issue making sure their watch is recharged and ready to use.
Any pre-set contact listed on the device can call into the device, ring once and then auto-answer with the caller able to speak to the wearer.
How will that benefit me?
No requirement for the wearer to touch any buttons to answer an incoming call and especially if the wearer is incapacitated and unable to press any buttons.
Device includes GPS and Wi-Fi technologies, which provide the location of the wearer via the carer’s web portal and mobile app.
How will that benefit me?
Ability to locate the wearer both outdoors and indoors via an easy-to-use web portal and mobile app and no requirement to send SMS text command message to receive map location (like other pendants).
Carers can setup customised medication and task reminders for the wearer (via carer’s Mobile App).
How will that benefit me?
Device will automatically send and notify wearer of any medication and task reminders.
With default settings the device can achieve 3 days battery life.
How will that benefit me?
Wearer will not need to recharge their device every day which is common for 4G smartwatch devices.
Wearer can automatically call pre-set contacts by pressing on Speed dial contact name and number.
How will that benefit me?
Device will automatically dial the Speed Dial contacts, making it easy for wearer to get in contact with loved one or carer.
Rated # 1 Geo-fence in the CHOICE ‘Personal Alarms Review’, you can set up a geo-fence perimeter.
How will that benefit me?
mCare Geo-fence feature will send an alert to the SOS contacts when the device exits the pre-set geo-fence zone, which can be configured on the web portal.
Provides an alert notification to nominated SOS contacts when the wearer exits the geo-fence. SOS contacts will also receive an alert when the device is back inside of the geo-fence.
IP67 shower proof
How will that benefit me?
The mCareWatch is water resistant and can be worn in the shower.
Every device has a pre-installed SIM card with a mobile number.
How will that benefit me?
Wearer will not need to carry a smartphone around with them. The watch is standalone mobile phone can make and receive calls.
Up to three contact numbers (mobile or landline) can be pre-set on the device, when the SOS button is activated.
How will that benefit me?
Device automatically dials the pre-set contacts and also will provide an alert (SMS) to pre-set contacts when an SOS call was made.
The carer’s web portal and mobile app can provide the latest location of the wearer by simply pressing the on demand button.
How will that benefit me?
Carers can receive the real-time location of the wearer within seconds.
When the device detects a fall, it will ask the wearer if they are OK and if they do not respond the device will automatically call the SOS preset contacts. NOTE: this feature will drain the battery and require more frequent recharging of the device. Important: This feature cannot detect all falls.
How will that benefit me?
SOS contacts can be called automatically without the wearer pressing any buttons, if the device detects a sudden fall. Device will also send an SMS alert to carers if it detects a fall. Carers can also adjust the sensitivity via the carer’s portal lowering the false positives that may be generated.
WHAT YOU NEED TO KNOW
Battery draining
The watch must remain operational throughout the day, which means it’s constantly active. This contributes to a quicker depletion of the battery, and 3 days battery life will not be possible.
Fall Detection Accuracy
The fall detection feature is dependent on the sensitivity of the sensors and the wearer’s specific situation. It might not always accurately identify every fall, leading to potential false negatives. This makes this feature a reliable companion, but it is not failsafe and cannot detect every fall.
Tip
It’s vital for users to view the fall detection feature as a valuable aid rather than a failsafe. If the wearer is not incapacitated, they can activate an SOS call. When activated, the SOS button initiates calls to the pre-set SOS contacts in case of an emergency, ensuring immediate assistance.
When the device detects no physical movement from the wearer, the watch will conduct a Welfare Check and make an SOS call if there is no response or acknowledgement from the wearer.
How will that benefit me?
If the wearer is incapacitated and unable to press the SOS button or respond to the welfare check, the watch will still be able to call the SOS contacts without the need for the wearer to press any buttons.
Access to mCare’s ConnectiveCare web portal and Mobile app, which allows carers to connect and access the device anywhere and anytime.
How will that benefit me?
Unlike other personal alarms, carers are able to change, update and configure the device settings via the web portal and not by sending SMS commands, which are a security flaw and allow anyone else to access the device information and location details.
The device can be set to only allow incoming calls from the pre-set and authorised contacts.
How will that benefit me?
Eliminates spam calls from unauthorised callers (e.g. telemarketers).
Is the mCareWatch-241 suitable for someone with dementia?
The mCareWatch-241 personal emergency alarm is Dementia Choice Accredited.
Products endorsed by Dementia Choices are designed to create a dementia-friendly environment, allowing people with dementia to live as independently as possible for as long as possible.
Below are four questions that you should be able to answer “YES” to, before you purchase the mCareWatch-241.
This will make it easier for the user to swap from their existing watch to the mCareWatch-241.
The mCareWatch-241 looks like a sports watch and is larger than a traditional female watch. If they prefer smaller size watches than it may become an issue to convince them to start wearing the mCareWatch-241.
It’s important the user wears the watch to benefit from the service.
If the answer is “NO”, is there a carer/family member who can and will be responsible for charging the watch every day or two?
If you’ve answered YES to all four questions, the mCareWatch-241 is likely to be suitable for use.
Quick and easy to recharge
The mCareWatch-241 Recharger: How it works
- Easy to use Magnetic Recharger Base
- USB cable and power adaptor
- Fully recharger in just over 1.5 hours
- Will automatically power on if flat when placed on recharger
mCare Digital Mobile App and Platform
Realtime location finder for Anywhere, Anytime, Connected Caring™
The mCare Digital smartphone app is the go-anywhere companion to the mCareWatch-241. Through the app, using GPS, mobile phone and WiFi technologies, you can access the ConnectiveCare® online platform and pinpoint the wearer’s position to within a few metres.
The mCare Digital app works with any iPhone or Android smartphone. It links with the ConnectiveCare® platform to give you:
- Remote Watch Status
- Geo-fence Detection
- GPS Location
- Tailored Medication Reminders
- SOS Emergency Alarms
- Receive Low Battery Alerts
How is mCareWatch different?
Frequently Asked Questions
The mCareWatch-241 is available in black (matte) and white with rose bezel, and a number of watch bands are available. Check our shop for options.
Depending on what features have been activated – the battery should last around 3 days. Please note, a poor mobile signal will drain the battery quickly.
NOTE: If the fall detection feature is switched on, the battery will last less than the 3 days and require more frequent recharging of the device.
You can have up to three (3) carers log into the mobile app or ConnectiveCare web dashboard for the Basic Service Plan and up to six (6) for the Standard and Premium Service Plans.
The mCareWatch is rated IP67 water resistant and dust resistant which means it can be worn in the shower but not in the bath or while swimming.
The new mCareWatch MW-241 has similar features to the earlier model of the mCareWatch.
The major difference is the battery life and the size of the new mCareWatch. The new mCareWatch has a battery life of 3 days compared to the earlier model which had 1 day battery life.
Please review the comparison table here
The wearer can activate an SOS emergency voice call by simply pressing and holding down the right hand button for 3 seconds.
When the SOS call is activated, the watch will automatically dial the primary carer’s contact number (mobile or landline), and the carer will answer the call and speak to the watch wearer. If the first SOS contact does not answer their phone within 10 seconds, the watch will then start to call SOS contact 2 and so on until the SOS call is answered.
The carers (family and friends of the wearer) that have downloaded the mCare Digital Mobile app can also receive an alert on their smartphone with a map location of the wearer when the SOS button was activated.
The mCareWatch has passed all tests and meets all Australian standards in relation to the Australian Communications and Media Authority (ACMA) standards under the Radio Communications Act 1992 and the Telecommunications Act 1997.
No, the mCareWatch-241 is a connected 4G device with its own SIM card and can operate without a smartphone. If your loved one has a smartphone, they could look at the watch replacing their smartphone and becoming a 3 in 1 (watch, mobile phone and emergency alarm).
We offer a 12 months warranty on the mCareWatch-241. Please review the warranty conditions under our Terms and Conditions.
The mCareWatch-241 has three watch faces to choose from and each watch face also includes the heart rate and step counter.
mCare Digital appointed Gridware Cybersecurity, an independent cyber security specialist, to conduct vulnerability/penetration testing for the mCareWatch and mCareMate Pendant Alarm devices.
The purpose was to evaluate the physical devices and application layer security with regards to best practice security standards. Both devices have passed all tests and met these standards.
Pre-purchase questions
We use global online credit card payment gateway provider eWAY, allowing secure credit card payments online 24/7.
eWAY are trusted by and provide a secure payment gateway payment service to 26,000+ businesses.
The PCI DSS (Payment Card Industry Data Security Standard) is a set of rules created by the Payment Card Industry Security Standards Council to encourage the broad adoption of consistent data security measures around the world.
eWAY has been assessed by BAE Systems Detica and found to be compliant with the Payment Card Industry Data Security Standard Version 3.1.
If you have any questions or need any assistance with your payment, please call 1300 822 846.
The name displayed on your transaction credit card statement will be ‘TABTIMER PTY LTD’
We use Australia Post to deliver every order within Australia with Express Post delivery. When the device has been dispatched you will receive an email confirming package is on its way with a tracking number.
Once payment has been received and if you live on the Australian Eastern seaboard you will receive the watch device within seven (7) to ten (10) business days and up to ten (14) business days for deliveries to WA, SA and NT.
Post-purchase questions
Yes, the watch will work overseas however, you will need to add a separate SIM card with global roaming. Please note the mCare SIM card will not work overseas.
When you purchase the mCareWatch, you will receive the device with a pre-installed SIM card that that is ready for use. The SOS contacts and Speed dial contacts will be pre-programmed and ready for use when it arrives. Carers will be able to change and update the pre-programmed contact numbers anytime via the Mobile APP.
The BASIC service plan includes a SIM card with 30 minutes of voice calls (outgoing) and 25MB of data per month. Additional charges apply if the watch wearer exceeds these minimum thresholds.
The STANDARD and PREMIUM Service Plans include unlimited voice calls and 1GB of data per month. Additional charges apply if you exceed the 1GB of data per month.
Product questions
All purchases are final and no refund will be given for unused portions of your service subscription plan.
All payments are made via credit card using the secure eWay payment gateway. If you prefer you call us on 1300 822 846 and we can take your order over the phone.
The watch is very easy to use for the wearer. All they will need to do is wear it on their wrist like any other watch and remember to press the red SOS button in an emergency situation.
The watch has its own mobile number that anyone can call and speak to the watch wearer. When the watch’s mobile number is called, the watch will ring and the wearer can answer the incoming call by simply touching the green handset on the watch screen.
When the call is answered, the watch will open up a loud speaker and the caller and wearer will be able to communicate. The SOS emergency contact, family speed dial contact numbers, customised medication, appointment reminders and geo-fence are all activated by the carers via the ‘mCare Digital’ Mobile App.
The Carer’s Mobile APP will be required for family or friends that would like to connect with the watch or update contacts and settings on the device.
When you download the Mobile APP (iOS and Google Play), as a carer you will have access and be able to update the SOS contacts, Speed Dial contacts and turn on or switch off any feature.
The mCareWatch display (time, date and all notifications) can be displayed in the following languages: English, Spanish, German, Italian, French, Russian, Turkish and Dutch.
The battery will last 3 days depending on what features are active and the usage of the watch. Other features such as the non-movement and geo-fence will also drain the watch’s battery. Please note, a poor mobile signal will also drain the battery.
The mCareWatch comes with an easy-to-use magnetic charging base with USB cable, and standard charger (5 V/1 A) to charge your watch.
NOTE: Charge your watch in a cool and dry place. Keep the charging port dry and clean before charging.
The wearer can make a call out by swiping the watch screen down and clicking on the ‘Contacts’. This will display the speed dial contacts pre-set on the watch.
To call a contact simply press and hold down the speed dial contact and the watch will automatically dial that contact’s number.
PPLEASE NOTE: You must select a SIM Card Plan from the photo links below.
Prices below include cost of watch plus 12 months SIM card plan.
After 12 months you will just pay for the renewal of the SIM Card Plan not for the watch.
Standard SIM Plan is the most popular option. The watch is not availiable without a SIM Plan
*Disclaimer: specifications may change without notice, images are for illustration purpose only.
SIM Card Details (Additional cost - choose your plan on the photo links below)
Basic Service Plan includes: 30 minutes of standard outgoing national voice calls (Australia) and 25MB of data per month. Additional charges apply if you exceed these minimum thresholds per month. If you exceed the thirty (30) minutes of outgoing national voice calls per month you will be charged $15.00 (incl. GST) for an additional 30 minutes of outgoing voice calls and 25MB of data.
Standard and Premium Service Plans include: unlimited national outgoing voice calls (Australia) and 1GB of data per month. Additional charges apply if you exceed these minimum thresholds per month. If you exceed the 1GB of data, you will be charged an additional $20 for 1GB of data.
| 12 Months Basic Plan $790 includes watch & 12 mths Basic plan Ongoing annual Basic plan $299 |
12 Months Standard Plan $965 includes watch & 12 mths Standard Plan Ongoing annual Standard plan $475 |
12 Months Premium Plan $1,219 includes watch & 12mths Premium Plan Ongoing annual Premium plan $729 |
| ✓ Activated SIM card | ✓ Activated SIM card | ✓ Activated SIM card |
| ✓ 30 minutes of voice calls per month (AU) | ✓ Unlimited voice calls (AU) | ✓ Unlimited voice calls (AU) |
| ✓ 25MB of data per month | ✓ 1GB of data per month | ✓ 1GB of data per month |
| ✓ Location Tracking | ✓ Location Tracking | ✓ Location Tracking |
| ✓ SOS Emergency Calls | ✓ SOS Emergency Calls | ✓ SOS Emergency Calls |
| ✓ Medication reminders | ✓ Medication reminders | ✓ Medication reminders |
| ✓ Access to web portal (3 licenses) | ✓ Access to web portal (6 licenses) | ✓ Access to web portal (6 licenses) |
| ✓ Access to carer's mobile APP (3 licenses) | ✓ Access to carer's mobile APP (6 licenses) | ✓ Access to carer's mobile APP (6 licenses) |
| ✓ SOS calls answered by family or friends | ✓ SOS calls answered by family or friends | ✓ SOS calls answered by 24/7 Monitoring Centre |
| ✓ Non-movement detection | ✓ Non-movement detection | |
| ✓ Geo-Fence | ✓ Geo-Fence | |
| ✓ Speed Dial contacts | ✓ Speed Dial contacts | |
| ✓ Pedometer | ✓ Pedometer | |
| ✓ Health & Wellness alerts* | ✓ Health & Wellness alerts* | |
| * Health & Wellness alerts are used for observational purposes to support assisted living. Please note these are not to be used for diagnostic or therapeutic purposes |
PLEASE NOTE: You must select a SIM Card Plan from the photo links below.
Prices below include cost of watch plus 12 months SIM card plan.
After 12 months you will just pay for the renewal of the SIM Card Plan not for the watch.
Standard SIM Plan is the most popular option. The watch is not available without a SIM Plan.
NOTE : The mCareWatch device is used to support assisted living and remote care-giving by authorised carers and family. The device will not prevent the user from any harm as there are risks associated with using this device if the following steps are not met:
- If the device is not re-charged, switched on and worn by the user
- If the device is not connected to the 4G mobile network
- If the authorised carers/family cannot access the carer’s web portal and/or mobile app
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Accessories
| Product | Note | Status | Price | ||
|---|---|---|---|---|---|
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$4.00 * | |||
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$539.00 ** | |||
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$475.00 ** | ||||
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$729.00 * | ||||
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$299.00 * | ||||
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*
Display accessory details
incl. GST
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** GST Free
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